ezjili Privacy Policy

1. Introduction

ezjili is an online gaming platform serving Filipino players across the Philippines. We understand that when you share your personal information with us — whether during registration, payment, or gameplay — you are placing trust in us to handle that data responsibly, securely, and in accordance with your rights.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Republic of the Philippines ("DPA"), and its Implementing Rules and Regulations. It applies to all personal data processed by ezjili in connection with the operation of the Platform and the provision of services to registered Players.

This Policy should be read alongside the ezjili Terms & Conditions, which govern the overall contractual relationship between ezjili and its Players.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable regulations, the data controller responsible for your personal information is ezjili, operating through the website at ezjili.biz.

If you have any questions, concerns, or requests relating to your personal data, you may contact the ezjili Data Privacy Officer through the following channel:

3. Personal Data We Collect

ezjili collects personal data that is necessary for the operation of the Platform, the provision of services, the prevention of fraud, and compliance with legal and regulatory obligations. The categories of personal data we collect include:

We do not collect special categories of sensitive personal data — such as health information, religious beliefs, or political opinions — except where expressly required to fulfill a legal obligation (for example, documentation related to self-exclusion requests linked to problem gambling).

4. How We Collect Your Data

ezjili collects personal data through the following means:

• Direct provision: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a promotion;
• Automated collection: Technical and usage data collected automatically when you access the Platform, including via cookies, log files, and session tracking technologies;
• Third-party payment providers: Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank, limited to what is necessary to process and verify financial transactions;
• Third-party game providers: Game session outcome data from certified providers such as JILI, Pragmatic Play, and PG Soft, for transaction integrity and dispute resolution purposes;
• Identity verification services: Where applicable, data returned by Philippine ID verification databases during KYC processing.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ezjili processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to perform the contract between ezjili and the Player — including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws, including Anti-Money Laundering Act (AMLA) obligations, PAGCOR-context compliance requirements, and data retention mandates;
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and responsible gaming monitoring, where those interests are not overridden by the Player's rights;
• Consent: Processing for marketing communications and certain types of non-essential analytics, where the Player has given explicit consent. Consent may be withdrawn at any time.

6. How We Use Your Personal Data

ezjili uses the personal data it collects for the following specific purposes:

1. To create, verify, and manage your ezjili account;
2. To process deposits and withdrawals through your chosen Philippine payment method;
3. To verify your identity and age (21+) as required under PAGCOR-context compliance and the Data Privacy Act;
4. To deliver the games, betting services, and promotional offers available on the Platform;
5. To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
6. To enforce the ezjili Terms & Conditions and other applicable policies;
7. To provide customer support and resolve disputes;
8. To send transactional notifications via SMS or email (e.g., deposit confirmation, withdrawal updates, OTP codes);
9. To send promotional communications where you have opted in to receive them;
10. To monitor responsible gaming indicators and, where appropriate, apply responsible gaming interventions;
11. To analyze Platform usage in aggregate form to improve performance, content, and user experience;
12. To fulfill legal, regulatory, and reporting obligations.

7. Data Sharing & Third Parties

ezjili does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your personal data with third parties only in the following circumstances and only to the extent strictly necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, as required to process financial transactions;
• Game providers: JILI, Pragmatic Play, PG Soft, and other certified providers, for game delivery and transaction logging;
• Identity verification services: Third-party KYC providers used to verify the authenticity of government-issued Philippine identification documents;
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers operating under data processing agreements that bind them to confidentiality and data protection standards;
• Regulatory and law enforcement authorities: Where required by Philippine law, including disclosures to the AMLC under the Anti-Money Laundering Act, or to law enforcement agencies pursuant to a valid legal order;
• Professional advisers: Lawyers, auditors, and consultants, where necessary to protect ezjili's legal rights or comply with regulatory requirements, under strict confidentiality obligations.

8. Cookies & Tracking Technologies

The ezjili platform uses cookies and similar tracking technologies to ensure the correct functioning of the Platform, to maintain your session state, and to gather aggregated analytics data to improve the user experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state. They cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming limit configurations.
• Analytics Cookies: Collect anonymized data about how Players navigate the Platform — which pages are visited most frequently, where players encounter errors, and overall session patterns. This data is used exclusively to improve the Platform.
• Security Cookies: Used by fraud detection and bot mitigation systems to distinguish legitimate Player activity from automated threats.

You may configure your browser to refuse or delete cookies; however, doing so may impair the functionality of the Platform, including preventing you from logging in or accessing certain features. ezjili does not use third-party advertising or behavioral retargeting cookies.

9. Data Retention

ezjili retains personal data for as long as is necessary to fulfill the purpose for which it was collected, and for as long as required by applicable legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
• Financial transaction data: Retained for a minimum of five (5) years following the transaction date, in compliance with AMLA and tax record-keeping obligations;
• KYC documents: Retained for a minimum of five (5) years following the completion of the KYC process;
• Support communications: Retained for a minimum of two (2) years for dispute resolution and quality assurance purposes;
• Technical and usage data: Typically retained for up to twelve (12) months in identifiable form, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with ezjili's data disposal procedures.

10. Data Security

ezjili implements a layered security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform;
• Encryption at rest for all databases storing personal and financial data;
• Two-factor authentication (2FA) for Player accounts via SMS OTP to registered Philippine mobile numbers;
• Role-based access controls limiting internal access to personal data to authorized personnel with a demonstrated need;
• Regular security audits and penetration testing of the Platform infrastructure;
• Automated fraud detection systems monitoring transaction patterns in real time;
• Incident response procedures providing for prompt containment, investigation, and notification in the event of a data breach.

While ezjili employs robust security measures, no online platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own account credentials. Never share your password or OTP with anyone.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ezjili:

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Privacy Request." We will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days. We may require you to verify your identity before processing your request.

12. Children's Privacy

13. Cross-Border Data Transfers

Some of ezjili's third-party service providers — including cloud infrastructure providers and certain game providers — may be located outside the Philippines. Where personal data is transferred outside the Philippines, ezjili ensures that such transfers are made only to entities that provide an adequate level of data protection, whether through:

• Binding contractual clauses that impose data protection obligations equivalent to those under Philippine law;
• The recipient country's recognition by the National Privacy Commission as providing adequate data protection;
• Other safeguards recognized under the Data Privacy Act of 2012 and its implementing rules.

Players who wish to receive further information about the specific safeguards applied to cross-border transfers of their data may submit a request to [email protected].

14. Amendments to This Policy

ezjili reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. Material changes to this Policy will be communicated to registered Players via SMS notification to the registered mobile number and/or a prominent notice on the Platform prior to the changes taking effect. The effective date of the current version of this Policy is displayed at the bottom of this page.

Your continued use of the ezjili platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how ezjili has handled your personal data, please contact us:

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent authority responsible for administering and implementing the Data Privacy Act of 2012.

For responsible gaming concerns including self-exclusion requests, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, please review the Terms & Conditions.

This Privacy Policy was last reviewed and updated in January 2026. Players are encouraged to review this document periodically. Continued use of the ezjili platform constitutes acceptance of the current version of this Policy.